Returns and Exchange

Cancellation and Returns

We strive to ensure our customers are happy with their purchase but should you are not happy with your purchase, you are entitled to cancel and return the Order within 14 days of receipt of the product. Sale items must be returned within 7 days. Cancellation can be done only when the product has not been used, not washed (if applicable), intact in its original packaging, labels and tags intact.

  1. Upon receipt of the product, contact us within 14 days (7 days for Sale and Promotion Items) by e-mail ( stating that you wish to cancel your order and return your goods, or wish to exchange it for another product.
  2. A ticket will be opened for your case. “Returns & Exchange” form and other necessary labels will be emailed to you where you are required to print and fill them
  3. Send your order and all completed forms and documents to:

Katsala Fashion Limited (Returns)

51 Burfield Court, Handcross Road

Luton, LU2 8JY

United Kingdom

Please note that Katsala Fashion Limited will make sure all returns/exchange comply fully with applicable Terms and Conditions. Full Terms and Conditions can be found here

Once received it takes up to 7 working days to be processed.

Note: Katsala Fashion does not cover the cost of return, any cost arising from returns of unwanted orders must be handled/covered by the customer. Please use a trusted courier service where an item can be traced when returning your order.